Click on the “Forgot your password?” link on the login page. Enter your username and your password will be sent to the email address you registered with. If you don’t know your username, contact us from the email address you used to create your account to request your username.

Yes. Use the contact form. Be very specific and say what the error and error message were. Please provide as many of the following details as you can:

• the name and URL of the interview you were using
• the steps you took before you got the error message
• a screenshot of the error message, if possible
• the browser and browser version you were using